IPitomyCallCenter Software Honored for Outstanding Innovation
Sarasota, Florida, December 17, 2008 — IPitomy Communications announced today that the IPitomyCallCenter Software has received a 2008 Product of the Year Awardfrom Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
IPitomy IPPBX Systems now combine ACD function with SIP for Home shoring. This allows call centers to utilize remote workers to provide a higher level of service to customers by routing calls to local and remote agents. Remote agents can be located anywhere. Agents can be hired who work from remote locations or even from home. Call Centers can now have the option of hiring agents that may not be capable or willing to commute to the call center property.
“Only a high quality VOIP System like IPitomy can make the process both affordable and easily managed. The feature set of the new software provides presence management of remote workers and great reporting on the calls being handled to guarantee efficiency of the workers” remarked Nick Branica, CEO of IPitomy Communications.
“I am pleased to honor IPitomy Communications for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About IPitomy Communications
Founded in 2005 by Nick Branica, IPitomy Communications is a premier pure voice over IP system that is meeting a market demand internationally for a feature rich, price competitive telephone system.