ACD Reports
IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.
Here is a sample of what reports can be generated available using the included tools.
For more in depth Call Accounting & Call Reporting, IPitomy integrates with many comercial call accounting products.
Queue Overview:
![Overview Overview](https://www.ipitomy.com/images/stories/queue_graph_overview.png)
Agents Performance:
![Agent Performance Agent Performance](https://www.ipitomy.com/images/stories/queue_agent_information.png)
Historical Graph:
![Historical Graph Historical Graph](https://www.ipitomy.com/images/stories/queue_graph_date_range.png)
Call Logs - Call Detail Records:
![Call Detail Records Call Detail Records](https://www.ipitomy.com/images/stories/queue_cdr_data.png)
Click On Call Record For Greater Detail
![Click On Call Record For Greater Detail Click On Call Record For Greater Detail](https://www.ipitomy.com/images/stories/queue_cdr_clickon_detail.png)
Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.
![Queue Statistics Queue Statistics](https://www.ipitomy.com/images/stories/queue_status.png)
IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.
Here is a sample of what reports can be generated available using the included tools.
For more in depth Call Accounting & Call Reporting, IPitomy integrates with many comercial call accounting products.
Queue Overview:
![Overview Overview](https://www.ipitomy.com/images/stories/queue_graph_overview.png)
Agents Performance:
![Agent Performance Agent Performance](https://www.ipitomy.com/images/stories/queue_agent_information.png)
Historical Graph:
![Historical Graph Historical Graph](https://www.ipitomy.com/images/stories/queue_graph_date_range.png)
Call Logs - Call Detail Records:
![Call Detail Records Call Detail Records](https://www.ipitomy.com/images/stories/queue_cdr_data.png)
Click On Call Record For Greater Detail
![Click On Call Record For Greater Detail Click On Call Record For Greater Detail](https://www.ipitomy.com/images/stories/queue_cdr_clickon_detail.png)
Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.
![Queue Statistics Queue Statistics](https://www.ipitomy.com/images/stories/queue_status.png)