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ACD Reports

IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.

Here is a sample of what reports can be generated available using the included tools.

For more in depth Call Accounting & Call Reporting, IPitomy integrates with many comercial call accounting products.

Queue Overview:


Agents Performance:

Agent Performance

Historical Graph:

Historical Graph

Call Logs - Call Detail Records:

Call Detail Records

Click On Call Record For Greater Detail

Click On Call Record For Greater Detail

Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.

Queue Statistics