IPitomy IPitomy Smarter Business Communications

IPitomy Features
Phone System Model Small Office IP1150SS IP1200XL IP2000XL In The Cloud
Phone System Type Premise Premise Premise Premise Premium Hosted Professional Hosted
EXTENSIONS
Extension Capacity 25 100*** 100* 500 Unlimited Unlimited
Import Names and Email Addresses YES YES YES YES YES NA
Auto Create Extensions and Voice Mail Boxes YES YES YES YES YES NA
Auto Provisioning IPitomy Phones YES YES YES YES YES YES
SIP Extensions YES YES YES YES YES YES
Analog Extensions YES YES YES YES YES YES
Extension Mass Editing YES YES YES YES YES NA
Telephone Button Mapping Control YES YES YES YES YES YES
Auto Provisioning Remote IPitomy Phones YES YES YES YES YES YES
Multiple Registrations YES YES YES YES YES NA
Virtual Extensions YES YES YES YES YES NA
Extension Schedules YES YES YES YES YES NA
Control Permissions for Each Extension YES YES YES YES YES NA
Multi Digit Extensions Variable Length YES YES YES YES YES NA
Find Me Follow Me YES YES YES YES YES YES
Busy Lamp Monitoring YES YES YES YES YES YES
Message Indicator YES YES YES YES YES YES
Park Indicators for Park and Park Retrieval YES YES YES YES YES YES
Pause (Do Not Disturb) Indicated as Busy Lamp YES YES YES YES YES YES
Different Caller ID Per Extension YES YES YES YES YES YES
Unique Music on Hold Per Extension YES YES YES YES YES NA
 IPitomy Smart Personal Console - User Portal 
Recent Calls List YES YES YES YES YES NA
Return Calls by Clicking YES YES YES YES YES NA
Voice Mailbox Administration YES YES YES YES YES NA
Return Calls From VM Using Caller ID YES YES YES YES YES NA
Change Telephone Button Mapping From Console YES YES YES YES YES NA
Configure Personal Schedule Routing YES YES YES YES YES NA
Configure Find me Follow Me YES YES YES YES YES NA
Configure Call Forwarding YES YES YES YES YES NA
 IPitomy Q Manager (Optional) 
Easy Click to Transfer YES YES YES YES YES NA
View Call Status YES YES YES YES YES NA
Multiple Calls Visibility YES YES YES YES YES NA
Multi-Site Visibility and Control YES YES YES YES YES NA
View all Users Call Status YES YES YES YES YES NA
Transfer Calls YES YES YES YES YES NA
Retrieve Caller Leaving Voice Mail YES YES YES YES YES NA
Record Calls with One Click YES YES YES YES YES NA
Monitor Calls With One Click YES YES YES YES YES NA
Park Calls YES YES YES YES YES NA
Retrieve Parked Calls YES YES YES YES YES NA
See Caller ID on All Calls YES YES YES YES YES NA
Whisper Coaching/Real Time Advice Feature YES YES YES YES YES NA
Presence Management YES YES YES YES YES NA
Text Messaging YES YES YES YES YES NA
Icon or List View YES YES YES YES YES NA
View by Queue YES YES YES YES YES NA
Send and Receive Text to any Jabber Client YES YES YES YES YES NA
 Trunk Types Supported 
SIP Trunks YES YES YES YES YES YES
Analog Phone Lines YES** YES** YES YES NA NA
T1/E1 Phone Lines NA YES** YES YES NA NA
Branch Office Networking YES YES YES YES YES NA
 Call Control 
Hold YES YES YES YES YES YES
Supervised Transfer YES YES YES YES YES YES
Blind Transfer YES YES YES YES YES YES
Park Calls YES YES YES YES YES YES
Do Not Disturb YES YES YES YES YES YES
Forwarding - Unconditional, No Ans, Busy, Unavail YES YES YES YES YES YES
Record YES YES YES YES YES YES
Group Pickup YES YES YES YES YES YES
Pause ( DND) YES YES YES YES YES YES
Conference YES YES YES YES YES YES
Transfer to VM YES YES YES YES YES YES
Off Premise Transfer YES YES YES YES YES YES
Directed Call Pickup YES YES YES YES YES YES
Departmental Operators YES YES YES YES YES YES
 Voicemail 
Access Voicemail From Anywhere YES YES YES YES YES YES
Voicemail to Email YES YES YES YES YES YES
Automatic Mailbox Creation YES YES YES YES YES YES
Control From Desktop YES YES YES YES YES YES
Message Notification YES YES YES YES YES YES
Access Voice Mail While Greeting is Played YES YES YES YES YES YES
VM Folders YES YES YES YES YES YES
Group Message YES YES YES YES YES YES
Multiple VM Greetings YES YES YES YES YES YES
Cascading Message Notification YES YES YES YES YES YES
Unique Operator Per Extension YES YES YES YES YES YES
Automated Attendant
Single Digit Dialing From menu YES YES YES YES YES YES
After Hours Menu YES YES YES YES YES YES
Log in To Change Forwarding of Extensions YES YES YES YES YES YES
Change Greetings Remotely YES YES YES YES YES YES
Dial By Name Directory YES YES YES YES YES YES
Alerts for Menu Options YES YES YES YES YES YES
SMS Reply with Digit Press-Option  YES YES YES YES YES YES
 IPitomy Call Center Informal - Included 
Unlimited Call Queues YES YES YES YES YES Limited
Permanent Queue Members YES YES YES YES YES YES
Custom Music on Hold Per Queue YES YES YES YES YES YES
Ring All YES YES YES YES YES YES
Round Robin YES YES YES YES YES YES
Fewest Calls YES YES YES YES YES YES
Least Recently Called YES YES YES YES YES YES
Random YES YES YES YES YES YES
 Formal Call Center / ACD (Optional) 
Queue Reports NA YES YES YES YES YES
In Queue Call Routing NA YES YES YES YES YES
Route When a Queued Caller Presses Any Digit NA YES YES YES YES YES
Queue Caller Timeout NA YES YES YES YES YES
Queue Member Circuit Limit NA YES YES YES YES YES
Route When Max Queue Length Reached NA YES YES YES YES YES
Route When No Members Logged In NA YES YES YES YES YES
Priority Based Call Distribution NA YES YES YES YES YES
In Queue and Across Queue Priorities NA YES YES YES YES YES
Queue Exit Menu NA YES YES YES YES YES
Skills Based Routing NA YES YES YES YES YES
Members Never Busy NA YES YES YES YES YES
Announce Position in Queue NA YES YES YES YES YES
Announce Estimated Hold Time NA YES YES YES YES YES
Announcement Frequency Control NA YES YES YES YES YES
Log-in Queue Members NA YES YES YES YES YES
Real Time Queue Status NA YES YES YES YES YES
Historical Queue Logs NA YES YES YES YES YES
Historical Queue Statistics NA YES YES YES YES YES
Agent Log In NA YES YES YES YES YES
Agent Log Off NA YES YES YES YES YES
Route When Queue Empty NA YES YES YES YES YES
Acknowledge Call NA YES YES YES YES YES
Auto Log Off NA YES YES YES YES YES
One-touch Log in/Log off NA YES YES YES YES YES
Queue Member Presence NA YES YES YES YES YES
Remote Agent Log-in from Mobile or Landline NA YES YES YES YES YES
Agent Only Extensions NA YES YES YES YES YES
 Unified Communications 
Support for Soft Phones YES YES YES YES YES YES
Voice Mail to Email YES YES YES YES YES YES
Video Calls YES YES YES YES YES YES
Presence Management YES YES YES YES YES YES
Multi-Media Collaboration YES YES YES YES YES YES
Fax Server Integration (Optional Fax Server) YES YES YES YES YES YES
FAX to Email .-(Optional) YES YES YES YES YES YES
FAX from Desktop (Optional) YES YES YES YES YES YES
Fax Direct to DID YES YES YES YES YES YES
Conference Bridge (32 party) YES YES YES YES YES NA
Conference Participants 32 32 32 32 32 3
Simple Conference Calls YES YES YES YES YES YES
Meet Me Conference Center YES YES YES YES YES NA
Listen Only Conference Calls YES YES YES YES YES NA
Mute / Unmute YES YES YES YES YES NA
Lock / Unlock YES YES YES YES YES NA
Increase/Decrease Conference Volume YES YES YES YES YES NA
Eject Last User YES YES YES YES YES NA
Mute Individual Users (Q Manager) YES YES YES YES YES NA
Enter Muted YES YES YES YES YES NA
Password Protected YES YES YES YES YES NA
Rooms Standard - More Rooms Option YES YES YES YES YES NA
Conference Greetings YES YES YES YES YES NA
Increase/Decrease User Volume YES YES YES YES YES NA
Use any Call Type - SIP, TDM, T1 or Analog YES YES YES YES NA NA
Conference via Handset YES YES YES YES YES NA
Paging and Intercom
2-way Intercom YES YES YES YES YES YES
1-way Paging YES YES YES YES YES YES
Overhead Paging YES YES YES YES YES YES
Night Ringing YES YES YES YES YES YES
Page to Branch Office YES YES YES YES YES YES
Direct Paging and Intercom YES YES YES YES YES YES
Group Paging YES YES YES YES YES YES
Multicast Paging YES YES YES YES YES YES
 Music On Hold 
Custom Music on Hold YES YES YES YES YES YES
Music on Hold Included YES YES YES YES YES YES
Music on Hold Per Extension YES YES YES YES YES NA
Simple to Upload Music Files YES YES YES YES YES NA
Queue Specific Music on Hold YES YES YES YES YES NA
Automated Attendant Voice Menus
Play Audio Message YES YES YES YES YES YES
Record Audio Message YES YES YES YES YES YES
Unlimited Voice IVR Menus YES YES YES YES YES 2
Upload Pre Recorded Prompts and Messages YES YES YES YES YES YES
Dial Extension YES YES YES YES YES YES
Send to Voicemail YES YES YES YES YES YES
Send to External Number YES YES YES YES YES YES
Go to Another Menu YES YES YES YES YES YES
Go to Group YES YES YES YES YES YES
Schedule Based Routing YES YES YES YES YES Limited
Dial By Name - First Name or Last Name YES YES YES YES YES NA
Call Routing Simplified YES YES YES YES YES YES
 WEB Based Administration 
Administrator Controls YES YES YES YES YES NA
User Portal YES YES YES YES YES NA
Program Phones Remotely YES YES YES YES YES NA
Call Center Manager Control YES YES YES YES YES NA
Operator Call Control YES YES YES YES YES NA
Recording & Monitoring Call Recording YES YES YES YES YES NA
Recording Accessed from Desktop YES YES YES YES YES NA
Recording & Monitoring YES YES YES YES YES NA
Call Monitoring YES YES YES YES YES NA
Logging & Reporting
Current Calls YES YES YES YES YES NA
Call Logs YES YES YES YES YES NA
Call Reporting YES YES YES YES YES NA
Queue Status YES YES YES YES YES NA
Queue Reports YES YES YES YES YES NA
Error Log YES YES YES YES YES NA
 Call Recording 
Auto Call Recording NA YES YES YES YES NA
On Demand Recording YES YES YES YES YES NA
FTP Recording Backup NA YES YES YES YES NA
 Custom Audio Recordings 
Recording Voice Prompts YES YES YES YES YES YES
Voice Prompts Included YES YES YES YES YES YES
Voice Prompts Included YES YES YES YES YES YES
 Business Hours and Schedules 
Day/Night Schedule YES YES YES YES YES YES
Operator Can Force Day/Night Schedule YES YES YES YES YES YES
Visual Light On Phone When in Night Mode YES YES YES YES YES YES
Routable Schedules YES YES YES YES YES YES
Schedules for Each DID YES YES YES YES YES YES
Schedules for Each Extension YES YES YES YES YES YES
 Hospitality - Hotel/Motel Application 
Wake-up Calls NA YES YES YES YES NA
Checkin/Checkout NA YES YES YES YES NA
Automatic Room Reset NA YES YES YES YES NA
Configurable Alarm Status NA YES YES YES YES NA
Clean Room/Dirty Room NA YES YES YES YES NA
PMS Integration Optional NA YES YES YES YES NA
 System Tools 
System Diagnostics YES YES YES YES YES NA
Automatic Configuration YES YES YES YES YES NA
FTP Scheduled Backup YES YES YES YES YES NA
Easy Backup Tools YES YES YES YES YES NA
Scheduled Backups YES YES YES YES YES NA
Offsite Backups YES YES YES YES YES NA
Multiple Codec Support YES YES YES YES YES NA
Notification by Text Message After Hours YES YES YES YES YES NA
Advanced Security Features YES YES YES YES YES NA
Identify and Ban External Threats YES YES YES YES YES YES
Scheduled Notifications; School Bell etc. YES YES YES YES YES NA
Emergency Notification YES YES YES YES YES NA
* Use IP2000 when using intensive applications like call recording and heavy call queueing  

** Requires use of an external gateway or upgrade to IP1200

*** Normal usage. Intense call recording and Q Manager applications should consider the IP2000XL