Technical Support is available to IPitomy Dealers to answer configuration and installation questions about the IPitomy Product Line: Mon. - Fri. 8:30am - 6:30pm, ET.
Emergency After Hours Support
For Premise based PBX customers, support is available after hours on a fee basis.
For SIP Trunks and Hosted Customers, please use the ticket system to report and outages or trouble. Our support team will respond to emergency requests 24/7.
After Hours support is available by appointment. There is a fee for after hours support. Payment is made in advance using the Emergency paid support form. Once you have completed the paid support form, our after hours support team will be notified of your request.. See IPitomy pricing for additional information.
Create a Support Ticket
Create a Support Ticket and an IPitomy Technical Support team member will get back to you as soon as possible. Go to Ticket System. The Ticket System is monitored on weekends and after hours. If a request is made for after hours support, go to Online Ordering to purchase support hours. Include your payment information in the ticket.
Email:
Send an Email to This email address is being protected from spambots. You need JavaScript enabled to view it. and a representative will respond to your question. All product exchange requests must be made via telephone.
Call:
To contact Technical Support by phone, please call 941.306.2200. Representatives are available Mon. - Fri. 8:30am - 6:30pm, ET.
For questions regarding sales, sales engineering, or pre-sales support call (800) IPitomy.
Online Help:
Other Support Resources
WIKI - Get help with technical informationat the IPitomy Wiki
RMA - To return a product for warranty or repair, start by filling in the RMA form.
Open a Ticket - If you are currently a dealer you can contact support through our online ticket system located here